Online Orders
If you have any questions about your online order, send us an email or send us a note through the submission box below. Please include your order number and necessary information to resolve your issue.
Our customer service team is available Monday through Friday from 10 AM to 6 PM PT. Please allow 1–2 business days for a response.
You can also read our Frequently Asked Questions
Plant Care Help
We love talking plants, and we also love building better tools to help people care for them. We created houseplantresource.com and are currently building a houseplant AI experience to make plant support even easier.
In the meantime, you can often get helpful guidance by using a major AI tool such as ChatGPT, Gemini, Claude, or Perplexity. A good prompt to start with is: “You are a houseplant expert. Please answer the following question in as much detail as possible.”
If you’d like to connect with our team, give us the dirt Monday through Friday by emailing our Plant Care team with any plant health-related questions. You can also join our Facebook Community Group to discuss anything house plant related.
Partnership Inquiries
Email our marketing team for partnership or collaboration inquiries.
Email our merchandising team for product requests or if you're a supplier looking to feature your product within our network.
Trade Inquiries
We operate wholesale and dropshipping services for business of all sizes. Email our wholesale team for wholesale, gifting, and dropshipping inquiries.
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