30 Day Guarantee on all Live Plants:
If your plant ever arrives in bad condition as a result of a rough shipping journey, send us a photo to our email over at firstname.lastname@example.org and we are always happy to issue a replacement or a refund. If the plant you need replaced is out of stock, we are always happy to issue a different plant of your choice of a similar value.
Please note if we were to send a replacement instead of a refund, we are not liable for the replacement arriving damaged. So the customer will have to choose between an immediate refund or trying a replacement shipment.
All Live Plant Sale are FINAL Sale.
Please note we only accept returns on plant accessories or non-perishable items. Plants don't do too well on a second shipping trip so if the plant were to be shipped back to us, it would arrive in worse condition than it arrived to the customer. If your order arrives damaged then please contact us at email@example.com, any damage inquiry without Photo Proof are not guaranteed refunds. Due to the nature of live Plants, not all damage merits full refund- please see our examples below on what damage merits what kind of refund/replacement option.
Partial Refunds on plants:
If the customer receives a plant that has slight cosmetic (couple of yellowing leaves, a or two broken stem but not damage to the plant's root) damage but the plant is still able to thrive in its condition, we are able to issue a refund of up to 50% of the original price.
Below is an example of a plant that would warrant a partial refund of 30%, after pruning the yellowing leaf the plant will continue to thrive.
Each customer will have 24-48 hours to notify us of an address change, if the item has already been shipped we are not able to issue an address change after the tracking information is updated. It is best to email us at firstname.lastname@example.org if this is doable after the 48 hours as there are times that orders are not shipped within this time frame.
Policy on customer submitting incorrect address after delivery:
Due to frequent notices of orders being shipped to the incorrect address (by mistake from the customer), we are now offering a 20% discount on a replacement to the correct address. Please make sure your address is correct when ordering.
Refunds to payment method only:
Please note we may only issue a refund to the payment method the customer has used. If the customer uses a gift card or pre-paid card, the refund may only return to that card.
Returns on Physical Items:
Please note if a customer requests to return a physical item and the item is not damaged from shipping, we will have to deduct a $7 return and processing fee from the total order.
Types of damage to live plants that can be saved:
If the plant arrives slightly damaged or limp, this may be a result of the plant being deprived of light and water. From our experience, many plants can be brought back to complete health after a few days of routine waterings and care. It is always best to send us a photo as we can assist you on this process.
Why does my plant not look like the listing photo?
One thing to note is that no two plants are the same and plants may arrive with slightly more of less abundance of leaves. Some plants may arrive bushier or taller depending on the way this plant is grown. If the plant is drastically different than the listing photo or completely underwhelming, send us a photo over to email@example.com and we are happy to issue a partial, full refund, or a replacement depending on the case.