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40% OFF ORDERS OVER $60! | ADD HEAT PACK if experiencing temperatures below 50°F | FREE Shipping on all Orders!
40% OFF ORDERS OVER $60! | ADD HEAT PACK if experiencing temps. below 50°F | FREE Shipping on all Orders!

Policies

30-Day Guarantee on All Live Plants: 
If your plant ever arrives in poor condition as a result of a rough shipping journey, please send a photo over to our email at info@houseplantshop.com and we are always happy to issue a replacement or a refund. If the plant you need replaced is out of stock, we can send a different plant of your choice of a similar value.   

Replacement Policy:
Please note if we send a replacement instead of a refund, we are not liable for the replacement arriving damaged. You will have to choose between an immediate refund or trying a replacement shipment. 

Return Policy 
All live plant sales are FINAL sale.
Please note we can only accept returns on plant accessories or non-perishable items. Unfortunately plants would not fair too well on a second shipping trip. If your order arrives damaged please contact us immediately. Any damage inquiry without photo proof are not guaranteed refunds. Due to the nature of live plants, not all damages merit a full refund. Please see our examples below for more information.

Partial Refunds on Plants: 
If you receive a plant that has slight cosmetic damage (a couple of yellowing leaves, one or two broken stems, etc.) but the plant is still able to thrive in its condition, we are able to issue a refund of up to 50% of the original price.
*Below is an example of a plant that would warrant a partial refund of 30%. After pruning the yellowing leaf the plant will continue to thrive. 

Address Changes: 
You will have 24-48 hours to notify us of an address change, if the item has already been shipped we are not able to issue an address change after the tracking information is updated. We will always try our best accommodate address changes. 

Policy on Submitting Incorrect Address After Delivery:
Due to frequent notices of orders being fulfilled and shipped to the incorrect address (by mistake from the customer), we are now offering a 20% discount on a replacement to the correct address. Please make sure your address is correct when ordering!

Refunds to Payment Method Only: 
Please note we can only issue a refund to the payment method you used. If the you used a gift card or pre-paid card, the refund may only return to that card.

Returns on Non Plant Items: 
Please note if you request to return a physical item and the item is not damaged from shipping, we will have to deduct a $7 return and processing fee from the total order. 

Types of Damage to Live Plants That Can Be Saved: 
If your plant arrives slightly damaged or limp, this may be a result of the plant being deprived of light and water. From our experience, many plants can be brought back to complete health after a few days of routine waterings and extra care. It is always best to send us a photo as we can assist you with this process!

Why Does My Plant Not Look Like The Listing Photo? 
One thing to note is that no two plants are alike. Some plants may arrive with slightly more of less abundance of leaves. Some plants may arrive bushier or taller depending on the way the plant has grown. If the plant you receive is drastically different than the listing photo or completely underwhelming, please send us a photo over at info@houseplantshop.com and we are happy to issue a partial refund, or a replacement depending on the case.